FAQs

1. Will Sq'haired blend with African-American hair?

Yes! Sq'haired hair blends all nationalities of hair. It is very versatile and easy to manage!

2. How many bundles of Sq'haired Hair do I need for a full sew-in?

Depending on the style you plan to wear, the length you select, and the size of your head, a minimum of two bundles is needed for a natural-looking sew-in. Three or more for a full look. Longer lengths (18″+) typically require three bundles. If you will be wearing a closure, you will usually only require two bundles of hair plus closure.

The number of bundles purchased depends on the look a client is going for. Some clients prefer three bundles over two bundles, some prefer four bundles over three. It varies by client and their desired style.

Clients preferring a partial sew-in typically require only one bundle.

3. Does Sq'haired sell closures?

Yes, all closures are shown on the SHOP page. Lace closures are available in 14″ and 18″. Silk closures are available in 14″ only.

All of our closures blend very well with the corresponding hair type. However, as our products are 100% human hair, there may be slight variations in curl pattern or color. We cannot guarantee that your closure will EXACTLY match what you see in pictures, videos, or prior purchases, but we will do our absolute best to ensure customer satisfaction. Prior to purchase, be sure to check with your stylist to determine if you will need a Lace or Silk closure.

NOTE: Our closures are NOT lace fronts, 360ʼs, or frontals. We do not offer those.

4. What is the difference between curl patterns?

We're glad you asked! Sq'haired hair offers 7 different curl patterns, each with its own fabulous look!

Eurasian Exotic Wave - similar to a wet-n-wavy. Beach style waves. Our topseller!

Eurasian Ocean Wave - similar to a body wave. S-shaped pattern. Very slight wave with body. Great for a glam look or a bob!

Malaysian Silky Straight - just like it sounds, silky and bone straight.

Malaysian Relaxed Straight - looks just like your hair has been freshly relaxed. Relaxed texture and coarseness.

Brazilian Tight Curl - tight, kinky curls. To prevent frizziness, Tight Curl should not be combed or brushed out. Finger styling allows you to maintain your beautiful curls! These curls will required daily moisturizing and use of a detangler.

Brazilian Natural Curl - spiral-style curls. Looser than the Tight Curl. These curls will do best with finger styling and use of a moisturizing detangler every other day.

5. What is the difference between a Lace and Silk closure?

LACE Closures are thin and allow your natural hair to breathe. They're more flexible than silk and with proper installation, will lay flat on your head. This reduces the appearance of "raising" or demarcation at your hairline. Lace closure knots are easy to bleach or dye and are usually easy for stylists to work with.

SILK Closures have a built in, medium-brown scalp base that completely covers your natural hair. They are thicker than lace closures, yet offer you a very natural looking crown/scalp appearance. The silk base does not typically require dye to match your hairline.

Prior to purchase, we suggest discussing with your stylist which one is most suitable to the hairstyle you will have.

6. Will I get the exact hair shown in the picture/video?

Why is my hair different from my friend's hair? We offer human, unprocessed hair and because of that, hair and bundles can vary in both curl pattern and color (slightly). Some bundles are curlier, looser, or straighter than others. No two bundles of human hair are exactly the same. You can make specific requests when you place your order and we will do our very best to honor it. However, we cannot guarantee that your bundles will exactly match what you see in pictures, videos, prior purchases, or on your friend.

HAIR CARE SECTION 7.

What products should I use? Your hair care can depend on your climate.

In drier areas, you may want to use a moisturizing shampoo/conditioner such as Loreal EverCare with Argan Oil, Shea Moisture products, or One-N-Only Argan Oil line of products.

In humid areas, you may want to use a smoothing shampoo/conditioner such as Suave Sleek or Pantene Smoothing. You can also use a small amount of frizz control or smoothing serum as needed.

ORDERING 8.

How Do I Order Sq'haired Hair?

Place your order on our website: www.sqhairedhumanhair.com Click Shop or Collections, then click your desired hair type.

9. Can I Place My Order Over The Phone?

No. For the security of your credit card, we DO NOT take phone orders. All items must be ordered online at www.sqhairedhumanhair.com and we will ship your order to you. No exceptions.

10. Do you have a store / Can I pick up the hair?

No. All items must be ordered online at www.sqhairedhumanhair.com and we will ship your order to you. No exceptions.

11. How do I exchange my Sq'haired bundles?

Hair may be exchanged within 7 business days of delivery as long as the rubber bands have not been removed, the wefts have not been unrolled, it has not been handled, brushed, dyed, cut, colored, or installed. Hair must be in its original packaging and ready for resale.

To exchange, please ship your hair back to us along with a note advising us of your wishes. In addition, you must send your hair in a box with signature confirmation. Please send it to us at: 3909 Stevenson Boulevard, Ste. D1, Fremont CA 94538, United States

12. Does Sq'haired Hair Offer Wholesale?

Yes! For more information, please email us at info@sqhairedhumanhair.com

SHIPPING

13. When will my Sq'haired order be shipped?

Your package will be shipped within 2 BUSINESS DAYS of placing your order, unless your order is placed when we are closed. In that case, your order will be shipped when Sq'haired Hair reopens. Once shipped, you will receive an email from the US Postal Service (USPS) or FedEx. That email will include your tracking number and anticipated delivery date. Please be sure to check your inbox AND spam folder for your USPS or FedEx tracking number. ALL orders require a signature upon delivery. No exceptions

14. How long does shipping take?

You will typically receive your package 3-5 business days from the day you place your order, except during holiday seasons or inclement weather. In those cases, shipping may take slightly longer. With standard Post Office shipping, we CANNOT guarantee your exact delivery date. You will receive an email notification from the Post Office indicating your expected delivery date. We do offer business day overnight shipping with Fed-Ex. Please read the FAQ on overnight shipping for more information on FedEx shipping. ALL orders require a signature upon delivery. No exceptions.

15. How Do I Request Overnight Shipping?

Sq'haired Hair offers overnight shipping Tuesday through Friday via FedEx (if available in your area). *** VERY IMPORTANT: You cannot place an overnight order via our website. You must follow the procedures shown below. All overnight shipping requests must be completed and paid BEFORE 1:30pm pacific time AND prior to placing an order online. Please plan the timing of your order accordingly. During sales, holidays, and weekends, all overnight shipping is suspended.

To request overnight shipping (U.S. customers), please follow the instructions below: Email the following information to: info@sqhairedhumanhair.com SUBJECT LINE: Overnight Shipping Request

1. Your Full Name

2. Your Phone Number

3. EXACTLY what hair/hair products you would like to order (Hair Name & Lengths)

4. Your ZIP code

All of this information is REQUIRED in order to receive FedEx overnight shipping. **Once you have sent us the required information, we will email you an invoice/bill with your order total and FedEx shipping rate included. This is the only way to receive overnight shipping. Overnight orders CANNOT be placed via our website checkout page. **

EXAMPLE: I am requesting Overnight Shipping. My name is Jane Smith (555) 765-4321. I would like 2 bundles of 16″ Exotic Wave and 1 14" Lace Exotic Wave Closure . My zip code is 11222. NOTE: We ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. Your confirmed address MUST be a physical address for overnight shipping. FedEx will not deliver to post office or mail service boxes. –>>Email your information to: info@sqhairedhumanhair.com<<–

We do not process overnight shipping orders on weekends, holidays, during sales, or when we are closed (Sat/Sun/Mon). Shipments delayed due to weather conditions, natural disasters, or other uncontrollable events are not eligible for a refund or credit. There is no overnight shipping for International customers or to post office boxes (a physical address is required). If available, overnight shipping charges typically range from $45 to $110, depending on your location. We do not determine the overnight shipping rates. They are set by FedEx. All overnight requests MUST be completed and paid before 1:30pm pacific time

Sq'haired Human Hair reserves all rights.

16. Which Shipping Carriers Does Sq'haired Human Hair Use?

Sq'haired Human Hair offers 3 shipping options:

Standard 3-5 day shipping via the US Post Office ($15)

International 7-10 day shipping via the US Post Office (Rates vary)

Business Day Overnight shipping via FedEx (Rates range from $45-110)

Standard 3-5 day Shipping:

All orders are insured by the US Post Office and we ONLY ship to your confirmed credit card billing address. No alternate addresses. No exceptions. ALL orders require a signature upon delivery. No exceptions

You will typically receive your package 3-5 business days from the day you place your order. We CANNOT guarantee your exact delivery date. If you have not received your order within 24 hours of your expected delivery date, please contact the US Post Office